One scenario
Quick test
Pick a customer and run a single conversation — or play the customer yourself.
Customer simulation · AI QA
Put your AI employee through its toughest customers.
Docket is not a FAQ checker. It becomes the angry regular, the price shopper, the person who wants a human — then grades whether your assistant tells the truth, escalates, or gets stuck.
Demo knowledge bases included. Paste your own policies when you are ready.
Multi-turn
Simulation
A synthetic customer remembers, pushes, and complicates the way a real person would.
Attack mode
Stress test
Prompt injection, contradictions, social pressure, and invented approvals.
Industry packs
Built for businesses that talk to customers every day — not for AI teams.
Cleaning
Recurring service, missed spots, pets, cancellations.
Spa & salon
Bookings, packages, no-shows, memberships.
Dental
Insurance, emergencies, new-patient intake.
Restaurant
Reservations, allergens, wait times, catering.
HVAC
Diagnostics, after-hours rates, warranties.
Hotel
Availability, late checkout, incidentals.
Real estate
Showings, offers, neighborhoods, pre-approval.
Law firm
Intake, conflicts, retainers, out-of-scope advice.
Auto repair
Estimates, wait times, warranty, loaners.
The principle
A chatbot that answers 95% of questions and mishandles the rest is still a bad chatbot.
Docket measures what the assistant knows, what it admits it does not know, and how it recovers when a customer repeats themselves, asks for a person, or claims a manager already said yes.
- 1
Choose the business
A demo shop, or your own knowledge base and policies.
- 2
Choose the customer
Persona, intent, and — if you want — a fallback trigger.
- 3
Read the docket
Scores, findings, prompt fixes — or a client copy with those hidden.
- 4
Install on the site
Pick HTML, React, WordPress, Shopify, PHP — copy the snippet.
Plans
Probe to start. Docket for one desk. Agency for 20–30 client books.
Included
Probe
Freeto start
Feel a real customer on your assistant before you pay.
- 2 scored runs each month
- Harbor & Hearth demo, or your own knowledge base
- Scored report, findings, and prompt fixes
Subscription
Docket
$149per month
Unlimited customers for one business desk — stress, fallback, and full audits.
- Unlimited scored runs
- Full audit packs, stress tests, fallback lab
- Saved dockets on this account
- Website install snippets
- Cancel any time from billing
For agencies
Agency
$399per month
A desk for 20–30 client contracts. Categorize every test, brand the file, send a client copy.
- Everything in Docket
- Up to 30 client books
- Categorize and save 200 test runs
- Filter dockets by client
- Client-safe reports (hide prompt fixes)
- Your logo and the client’s logo on every file
- Built for shops handling many businesses at once